Rebooking Options for Customers Impacted by Hurricane Milton

Rebooking Options for Customers Impacted by Hurricane Milton Travelling to/from Miami (MIA) and Orlando (MCO)

Dear Trade Partner,

Due to Hurricane Milton, Emirates has invoked our Involuntary Waiver policy for our affected passengers travelling to/from Miami (MIA) and Orlando (MCO), with tickets issued on/before 09th October 2024, for travel between 09th October 2024 and 11th October 2024.

As a reminder, the Involuntary Waiver Policy provides options to customers whose journey has been disrupted due to an involuntary change on their itineraries and covers the following types of disruptions:

• Operational Disruptions (within 72hrs of departure)
• Planned Schedule Changes within EK Control (outside 72hrs of departure)
• Local Disruptions beyond EK Control (e.g., natural disasters, political unrest)

Eligibility –

• All EK and EK* operated flights
• All Commercial, Redemption Bookings and Tickets
• Both ticketed and non-ticketed itineraries
• Applied to schedule changes involving OAL provided itinerary is on one document

Eligible itineraries will allow for –

• Rebooking at NOADC allowed within 10 days of the original travel date in any booking class (RBD) within the same cabin.
• Rebooking at NOADC is allowed beyond 10 days of the original travel date in the same booking class (RBD) and within ticket validity.
• When rebooking the OAL segment, tickets must be reissued on same OAL, same route, and same RBD at NOADC.
• During reissuance, ensure to mention remarks ‘INVOL REBOOKED AUTH RO REVOPS’ in the endorsement box to avoid any ADMs.

For full policy details and information, please visit our Involuntary Waiver Policy page.

For the latest news and information on Emirates services and products, please refer to our Emirates Partners Portal.

Thank you for your continued partnership and support.

The Emirates Team